If you are planning to place network cable next to the
electrical wires in the basement of a home business, select
the type of cable that is recommended.
you replace a CPU, what should be placed between the CPU and
the heat sink?
folder is a central storage location for Windows XP users?
Mario bought a PCI Express video
card. What type of slot he needs to install it to a computer
provide a computer with a physical connection and electronic
connection to a network, what must be installed?
What do you need to configured a wireless network card
An internet connection
The device driver
A network Interface Card
What do you need to know before upgrading the Operating
System of a PC?
The make and model of the PC
The cost of the OS
The license number of the OS
Hardware requirements and software compatibility
29- The one thing that CHKDSK
does NOT repair is _______________.
30- The person responsible for
maintaining the company's laser printer is out of the
office. You are told to service the laser
printer. Which part of the printer should you avoid
touching and why?
Laser. The beam is very hot to the touch.
Toner. The toner gets to a boiling point.
Fuser. One of its two rollers is a heated roller.
Paper tray. Smudge prints cause paper jams.
31- Martha's inkjet printer's
output has the bottom of every letter missing in text and
strange horizontal lines evenly spaced in her images.
What part of the inkjet should she check for problems?
The paper take up rollers.
The photosensitive drum.
The printer's resolution.
32- Leroy's old Windows XP Home
system works beautifully but he doesn't have a
printer. He purchases a new laser printer, turns it on
and plugs it into his USB port. After not noticing
anything, he assumes the printer installs but when tries to
print, he gets an error saying there are no printers
installed on this computer. Which of the following is
most likely the mistake he made that led to this problem?
He used USB instead of parallel.
He turned off Automatic Device Detection in Control Panel.
He forgot to install the printer's device drivers.
He didn't configure the new printer as default.
33- If you are diagnosing a
recurring failure with an application, what tool can you use
to view information about the application errors?
Microsoft Management Console (MMC).
34- Jodie suspects that her drive
has bad sectors. Steve says she needs to run DEFRAG to fix
the problem areas, but Maria disagrees. She tells
Jodie to run CHKDSK. Who is correct?
Only Steve is correct. DEFRAG is the proper tool here.
Only Maria is correct. CHKDSK is the proper tool here.
Both Steve and Maria are correct. Either tool will fix
Neither Steve nor Maria is correct. Jodie should run
35- John's hard drive is filling
up. Which of the following is NOT a good idea to open
more space on the drive?
Emptying the Recycle Bin.
Deleting Temporary Files.
Uninstalling unneeded applications.
Moving the swap file to the CD-RW.
What is the best way to test a power supply ?
Swap the suspected defective power supply with a known good
Test P1 and P4
Test the LED
Make sure the power supply is connected to a live outlet.
37- What is the proper path to
access virtual memory settings in Windows XP?
Start/ Control Panel/ Virtual Memory/ Settings/ Advanced tab
Right-Click My Computer/ Properties/ Advanced Tab/
Performance-Settings/ Advanced Tab
Right-Click Desktop/ Properties/ Screensaver/ Power
Start/ Control Panel/ Administrative Tools/ Computer
38-What is the
primary benefit to adding more RAM to a laptop that
uses shared memory?
Improved system performance
Improved battery life
Improved Video performance
What is the best way to test a motherboard?
Test the controllers in the chipsets
Remove and test the chipsets
Update the BIOS
Unplug the PC, remove all memory sticks ,reconnect the PC
then reboot the PC without the memory sticks.
40 -You install a second video
adapter and monitor in your Vista PC, but when you start the
system, the second monitor does not display anything. You
have confirmed that the video driver is correct, and that
the video card is active in Device Manager. What else do you
need to do?
Control Panel and run the multiple Monitor configuration
Open Display properties and Check the Extend my windows
desktop onto this monitor checkbox.
Upgrade the PC to Windows Vista Ultimate
41 -Jeanne brings a computer to
your shop, when you boot the computer , it kept beeping
until you unplug the power cable, what is likely to be the
A bad motherboard.
A bad power supply.
memory or memory installation error.
voltage from the power supply
42 - You are the desktop support
specialist in a company, Paul calls you about error message
# 199 that he sees every time that he is trying to boot his
workstation, what is likely to be the problem?
The motherboard is defective
B The video card is not installed or defective
video is not connected
keyboard is defective or not connected
of network cable should be used in a location near
live electrical wires
Shielded Twisted pair
CAT 5 cable
accountant is complaining that his computer keep losing time
, he has to reset the timer 3 times every day. What needs to
be done to resolve this issue?.
the motherboard controller
the CMOS battery
Set the time controller
the system clock in the CMOS
45- After a
big thunder and lighting storm, Laura's computer cannot
connect to the internet, the NIC integrated to the
motherboard became defective and the computer still
working good. What would be your technical advise to Laura ?
Replace the motherboard
Add an internal PCI NIC to the computer
Add an external USB NIC to the Computer
Reinstall the driver for the integrated NIC
connectors are used to supply electricity to which devices?
installed a new CPU, when he boots the system, it comes up
for a few seconds and then shuts down. What could be the
installed a chip AMD CPU in an Intel Motherboard
John forget to plug in the CPU fan and the CPU is
failed to raise the arm on the socket to lock the CPU
Power Supply Wattage is insufficient for the new CPU
is the role RAM in a computer system ?
A place for a user to store data for later use
To control the sound card
No role at all
A temporary storage for the CPU
49-What is the
simple way to test suspected faulty RAM ?
Open all program and run check disk
yahoo.com to see if the system will locks up
the suspected faulty RAM module with a known good module and
check if the problem goes away.
the start up screen for memory error reports
50- Which tool
in windows XP and Vista can check and automatically fix file
system error and attempt recovery of bad sectors ?
you sure you want to submit the test ? Type yes
understand after submitting the test I cannot go back to